Let’s

Talk

Contact us.

Email: info@emeraldcouch.com
Call: (720) 707-1383

2460 W. 26th Ave Suite C-465
Denver, CO 80211

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Common Questions

  • All providers accept Lyra and some accept Aetna, but we are considered an out-of-network provider for all other insurance companies. This means we do not directly bill your insurance provider. You pay up front for your session and you may or may not be reimbursed by your insurance company. Please call your insurance company and learn about your coverage around mental health benefits and out-of-network providers. We happily supply super bills for reimbursement.

  • If you are struggling, we can help you or we can help you find someone else that can help you. This is why we have a free 30 minute consultation to help better understand your needs.

  • It is different for every client. Because we tailor our services to your needs, we can’t be sure. Most people start to feel better or see some improvement around 4 - 6 weeks. We make the decision together on your goals and when you feel you have reached them.

  • Treatment almost always starts as weekly appointments because we want to get you feeling better as soon as possible and cover our get-to-know-you phase of therapy. We also offer virtual appointments for those who may need them. Once you start to feel stable we can discuss a different pace that works for you.

  • You can submit a contact form at any time. We will try to get back to you within 24 hours via phone. We will ask you a few questions and then schedule our free 30 minute video consultation. Our standard business hours are Monday-Friday 9-5 MST.

  • We don’t prescribe medication as a psychologist is not the same as a physician. However, we do have people we can refer you to if that is something you are interested in.

  • To be a psychologist, we have completed a doctorate level program, including a one-year full-time internship. After we receive our degree, we then have post-doctoral year of training which is required in the state of Colorado. Most other mental health professionals, including marriage and family therapists, clinical social workers and professional counselors, complete a master’s degree that also includes clinical training. We have completed additional training to specialize in the treatments we offer. If you have questions or need further understanding, we are here to help.

  • Therapy is 100% confidential as it is protected by HIPAA just as any other medical appointment you may have.

  • We currently offer a combination of both in-person and virtual appointments to our clients. We try to honor your preferences based on availability and current precautions.

  • We are constantly adapting our policies to current health recommendations. We are happy to discuss any special needs you might have around this.

  • Yes it is! If you have any questions or concerns please reach out to us.

  • Unfortunately, we are not medicaid providers and we are not allowed to treat medicaid clients even if they can pay for our services out-of-pocket. Doing so would jeopardize your medicaid coverage.

  • We do not treat active substance abuse or active eating disorders. We believe those needs are better handled in facilities that are built to help support and treat an individual with a team for support. We don’t provide court order therapy or custody evaluations.

  • Unfortunately, we don’t treat children. We specialize in adults and teens 15 and older. If you are needing help finding care for your child, we can provide referrals upon request.

Here for you.